Privacy policy
Privacy Policy
Last updated: March 29, 2026
JOSEND Nutrition operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience as our customer. JOSEND Nutrition is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services, or communicate with us in any manner. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
Contact Information
Name, billing address, shipping address, phone number, and email address.
Financial Information
Payment details such as credit/debit card numbers, billing information, transaction details, and payment confirmations.
Account Information
Username, password, security questions, preferences, and settings.
Transaction Information
Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled.
Communications
Information you provide when contacting customer support or communicating with us.
Device Information
IP address, browser type, device identifiers, and network connection data.
Usage Information
Data about how you interact with our Services, including browsing behavior and session activity.
How We Collect Information
We collect personal information from:
- Directly from you, when you create an account, place an order, or contact us
- Automatically, through cookies and similar technologies
- Service providers, such as Shopify and logistics/payment partners
- Third-party partners, including marketing and analytics providers
How We Use Your Personal Information
We use your information for the following purposes:
Providing Services
Processing orders, managing payments, delivering products, handling returns, and maintaining your account.
Personalization
Improving your shopping experience by recommending relevant products and tailoring content.
Marketing & Advertising
Sending promotional messages and displaying targeted advertisements based on your activity.
Security & Fraud Prevention
Detecting and preventing fraudulent, illegal, or harmful activities.
Customer Support
Responding to inquiries and providing assistance.
Legal Compliance
Complying with applicable laws, regulations, and legal requests.
How We Share Personal Information
We may share your information with:
- Shopify and service providers (payment, shipping, analytics, customer support)
- Marketing and advertising partners
- Business affiliates or internal group companies
- Legal authorities when required
- Third parties in connection with business transactions (e.g., merger or acquisition)
Data Security
No system is completely secure. We implement reasonable safeguards, but we cannot guarantee absolute security of your information.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request deletion of your data
- Correct inaccurate data
- Request data portability
- Opt out of marketing communications
You may exercise these rights by contacting us.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from minors.
International Data Transfers
Your data may be transferred and processed outside your country of residence, including to servers in other jurisdictions.
Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Contact Us
If you have any questions or wish to exercise your rights, please contact us at: